Delivery Policies
Type of Delivery
Regular
Area
- Inside Dhaka
- Outside Dhaka
Delivery Fee
- Inside Dhaka City- BDT 100
- Outside Dhaka City – BDT 150
Payment Method
- Inside Dhaka – Online/COD
- Outside Dhaka – Online/COD
Delivery Time Duration
- Inside Dhaka – 2 to 3 Working Days
- Outside Dhaka – 4 to 5 Working Days (Depends or even less)
Working days/time:
Sunday to Thursday (10:00 AM to 10:00 PM)
Delivery Information:
For inside Dhaka, the shipping fee is BDT 100 for all goods.
Orders over BDT 5000 (VAT excluded) will receive Free Delivery all over Bangladesh.
Nationwide Cash On Delivery service is NOT available for orders over BDT 20,000 (VAT excluded).
Exchange Policy:
An exchange request is applicable only if the product delivered is damaged or broken. If you receive any damaged product, contact Orientica’s Customer Service as early as possible.
After 12 hours of delivery, no return or exchange requests will be accepted.
Contact Orientica’s Customer Experience Management: +880 1711-421236
(Sunday to Friday 9:30 AM to 8:30 PM)
For more information regarding Exchange, Return, and refunds, please visit: https://orientica.com.bd/refund_returns
How does the delivery process work?
Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
After passing the final round of quality checks, they are packed carefully in protective materials and handed over to our trusted delivery partner.
Our delivery partner then delivers the package to you within the designated delivery time. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
We maintain a ‘Closed Box Delivery’ policy*. Which is crucial to ensure the authenticity of the products, the privacy of the customers, and product adulteration or modification prevention.
Closed Box Delivery Policy:
A closed box delivery policy refers to delivering a product in a sealed or closed box, to protect it from damage or tampering during transportation. The box remains closed until it reaches its final destination. The recipient is allowed to open the box after payment is done.
OTP Verified Delivery:
OTP (One-Time Password) verified delivery refers to a delivery process where a unique one-time code is sent to the recipient’s phone number to verify their identity before the delivery. The recipient must provide the code to the delivery person while receiving the parcel to confirm that the recipient is the authorized recipient and the parcel has been received by the authorized recipient and can be marked as delivered.
How are items packaged?
We package our products in premium cardboard boxes with your invoice wrapped along with it. Each specific product is carefully packaged while fragile items are safely secured with bubble wrap.
